Conditions of Sale

Product Warranty and Conditions of Sale

Stauff UK Ltd warrants to the purchaser that products sold will be free from defects in material and workmanship for the warranty period of 2 years from the date of manufacture or product supply.

If the customer/buyer claims that the product supplied is in any way faulty Stauff UK Ltd upon written notice under the procedure below will either examine the product at an agreed location of issue instructions for the return to Stauff UK at the buyer's expense, prepaid.

Any claim should be notified in writing to the supplier within a set period, 5 days from the knowledge of the reported defect and justified through this process, only on the receipt of this can action be taken. The customer should return all products related to this claim to save any future inconvenience.

Stauff UK Ltd sole obligation under its warranty will be at its option to repair, replace or refund the price of any product which is proven to be verified under the claim procedure. Stauff UK Ltd will in no circumstances be held responsible for special, accidental or consequential damage such as, loss of turnover, loss of production having to shut down machinery, or loss of products and similar.

Stauff UK Ltd does not cover any faults caused by normal deterioration, accelerated deterioration caused by special physical, chemical or electrochemical conditions, insufficient maintenance or incorrect repair, failure to follow BS5244 storage, user and operating instructions, use of unsuitable materials, the effects of a chemical or electrolyte process, assembly operations not carried out using suppliers products or manufacturing instructions or any other faults arising as a result of circumstances over which the supplier has no control.

At its option Stauff UK Ltd will compensate for any possible defects arising in materials or manufacture of its products. Complaints arising from obvious shortages as well as deviations in quantities can only be taken into account, if they have been noted immediately on receipt of the goods and directly on the despatch documentation of the carrier and have been validly lodged with Stauff UK Ltd within not more than three working days.


Stauff UK Ltd is liable for its own faults and for that of other parties employed in performing its obligations, but not in the case of minor negligence and only the terms expressed in this warranty shall apply.

Therefore as stated we accept no liability in so far as legally permissible and Stauff UK Ltd expressly disclaims all other warranties including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. 

This warranty constitutes part of our General Sales Conditions.