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FAQ Building Blocks

Frequently Asked Questions (FAQ)

A collection of answers on the most frequently asked questions concerning the new STAUFF Digital Platform

General questions

I need an offer. What is the best way to place my request?

I need technical advice. Who should I contact?

I would like to request a catalogue - What do I have to do?

I need a CAD model - Where can I find the models?


I need help using - Who can I contact?

Who will answer my questions in the live chat?

At what times the STAUFF live chat is available for me and what happens when it is offline?


You can find more detailed information in the shop guides.

I am new here and have some questions about the process.

What do the green 🟢 and yellow 🟡 dots on the pages with product results mean?

Where do the prices on the platform come from?

How can I see my individual pricing?

What are the benefits of a registration in the shop?

How can I check if my account is linked to my customer number?

What is a quick order and how does it work?

When I place a quick order, individual prices are not displayed in my shopping cart.

Where can I view my pending orders?

What does “preferred delivery date” mean?

I would like to add another default shipping address. What do I have to do?

How can I pay by invoice?

My company uses the platform. We need another access for an employee. What do I have to do?

I still have a question regarding my order.

Is your question not listed? Is something still not clear for you? We will be happy to help you. Simply use the contact form or the live chat.

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