Shop Guide for Existing Customers

First Steps for Existing Customers in the Online Shop



You don´t have an online user account yet?

1. Login

Login now with your user account to enjoy exclusive benefits and all features:

Important Prerequisite

You have a login that is linked to your customer number. Only then will your conditions be displayed. Log in now


💡 Tip:  If you have logged in, you can see your customer number in the grey field next to your name. If you do not see a number, your user account is not yet connected.


You don't have a user account yet? Register now and we will connect you to your customer number as soon as possible.



2. Search & Find

Use the search field or our product navigation to find products:

Search Field


  • Search pages and products

  • Product names, STAUFF material numbers and cross referencing of competitor names

  • + for existing customers: Search for your own material numbers, if these are entered in the STAUFF system.


Use the search field

Product Navigation


  • Follow the category path

  • Step by step to the desired product

  • Narrow down the products using a variety of filter options


Go to the product categories

Further Helpful Features

Quick Order

  • Placing orders even quicker & easier
  • Simply upload up to 300 products as an Excel or CSV file and add them to the shopping basket with one click 
  • Your desired delivery date will be taken into account

Try it now here

Cross Referencing of other Manufacturer Descriptions

Find the right STAUFF product easily with cross referencing:

  • Search for the description in the search field
  • Details of the manufacturer in the search results

3. Prices & Availability

On the product detail page you will find all the information about the product:

Optional Actions

  • Enter desired quantity
  • Check price and availability live in the system 
  • Individual price conditions directly shown
  • Add product to shopping cart or to project list and save for late



  • Various product information e.g. material, standard, packaging unit, customs tariff number, country of origin and much more
  • Direct access to the page in the online catalogue

Enquiry List
Directly request products that are currently unavailable:

  • When uploading the quick order
  • Directly in the search field or in the search results
  • On the product detail page

⚠️ You also have the option of requesting your individual pricing in this way. Please feel free to attach further information and files (e.g. technical drawings) to your enquiry or give your order number so that the desired products can be added to the order.

4. Shopping Cart & Order Processing

Your order overview with configuration options and your individual pricing at a glance:


  • Your individual pricing

  • Availability of the articles

  • Information about the weight

  • Optional: Enter voucher code (1x per order)

Share Shopping Cart

  • Click on   to send the compiled shopping cart via link.
  • Recipients will have all products added to their own shopping cart by clicking on the link.
  • This way you can share products and orders with your whole organization in just a few seconds.

Specify Preferred Delivery Date

  • If not specified, fastest possible delivery

  • For specific items or complete order

  • You can select your individual delivery options (e.g. collective deliveries) in the next step

⚠️ If you want express shipping, you must also select the "as soon as possible" shipping option.


Select Complete Delivery

  • Depending on selected shipping method

  • For complete order

5. Checkout

Delivery & Billing Address

  • Select standard addresses

  • Specify a one-time delivery address within the EU

  • Your billing address is selected by default


Select Your Individual Delivery Method

  • If you have agreed delivery options with STAUFF (e.g. collective deliveries), these will be displayed above the standard delivery options
  • If you select your individual delivery type, the condition rates agreed with STAUFF will be valid - these are not displayed in the summary
  • If you have not entered any, this part is hidden



Select Fee Required Shipping Method

  • Delivery prices may vary by country and delivery volume / quantity of packages
  • For that reason shipping costs can be displayed only within invoice

⚠️Important: For orders received by STAUFF before 2:00 p.m., the goods will be dispatched that day if you choose express dispatch or the next day if you choose parcel service.

Payment on Invoice

  • As an existing STAUFF customer, payment by invoice is provided for you as standard


  • All order details summarised for you
  • Set your own order number
  • Place order

Live Request of all Orders with Current Status

  • Shop-Orders: 
    An overview of all your personal orders in the STAUFF Online Shop.
    Simply reorder with just one click.

6. Receipt of Order

Documents by E-Mail

  • Order confirmation
  • Purchase order confirmation


Also Available by E-Mail

  • Delivery note
  • Invoice

⚠️ Activate here


Delivery of Goods

Do you have any questions?

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